Products sold are guaranteed as high quality products and packing upon delivery. If there is any quality issue with the delivered product, please provide photos of the said item together with the packaging and send it to us within 24 hours upon receival of product.
Please return the products to this address:
Khan al assal
1412 adams farm parkway, Apartment D, Greensboro, NC, 27407
+1 336 999 9989
The returned product will be checked and it should be in the good condition. The packaging should also in original condition in original shipping container as received. If the product has been used or damaged by the customer, there will not be any refund. Khan Alasal will also not be responsible if your shipment is lost during the return transit. Khan Alasal reserves the right to research original purchase, limit or decline a refund.
Once we have checked and confirmed the products, customer will receive an exchange within 4 working days after the confirmation. The refund process may take up to 14 working days.
Please contact us at +1 336 999 9989 or sales@khan-alasal.comif you want to initiate a return or have any questions.